Dear Kim, thank you so much for sharing your observations on our deodorant and cream.
We are so glad the lavender deodorant is working well for you and hopeful the other will be equally as good for you :-)
As to the cream, thank you even more for letting us know how it is. We are going to make sure you get precisely the product you deserve by sending you a replacement. Given that shipping is backed up all over the country we will send it out next week so that it hopefully skips the backlog :-)
We would be most grateful, please, for your help in learning what may have happened. To that end, could you please send the following to email@example.com
- photo of the cream as close up as possible, please, so we can see the texture
- the two codes on the bottom of the jar
And finally, please check your email for a gift from us to thank you for being a Soap Star :-)
All the best of this season to you and be well.
Leigh & the Soap Pro Team